SQL as a Service support

Kohera offers a wide range of service packs to give you the custom support you need. Our service desk is a motivated team of professionals and acts as a single point of contact. This way, we can guarantee you swift, efficient and high-quality solutions within the shortest response time.

Read our SQL as a Service leaflet

What our service packs offer

Are these issues familiar?

  • Do you have an in-house team to manage and maintain your databases?
  • Does your team have the necessary expertise and knowledge?
  • Do you want to allocate your resources to other departments?
  • Do you need more time to focus on your core business?

What the service packs cover

  • Custom support
  • A motivated team of professionals
  • Efficient and high-quality solutions
  • Short response time

How it works

  • Kohera utilizes the ITIL methodology to achieve your SLAs for implemented Microsoft BI or SQL Server solutions.
  • Registered incidents are either handled or appointed to the most qualified implementation team.

Maintenance

  • Service contract 8am - 6pm
  • Service contract 24h/5 days
  • Service contract 24h/7 days

Service level

  • Intervention P1 (2h)
  • Intervention P2 (4h)
  • Intervention P3 (next business day on-site)
  • Intervention P4 (next business week on-site)

Optional services

  • Proactive maintenance
  • SQL proactive monitoring
  • Monthly remote check

Interested?

 

 

Interested in ordering this SQL as a Service?

Send us a mail at info@kohera.be